Refund Policy
Last updated: 02-05-2026
At Kalari University, we want you to feel confident in your decision to start training with us. This Refund Policy explains when and how you can request a refund for your subscription or any other purchase made through kalari-university.com.
1. Monthly Subscription — 7-Day Money-Back Guarantee
If you subscribe to Kalari University Level 1 or Level 2 and are not satisfied with your experience, you may request a full refund within 7 days of your initial purchase date.
Conditions:
The refund request must be submitted within 7 days of the date your subscription began
This guarantee applies to your first subscription payment only — it does not apply to renewal charges
Refunds are not available if you have passed the Level 1 assessment and received your certificate
How to request a refund
To request a refund, email us at [email protected] within 7 days of your purchase with the subject line: Refund Request — [your registered email address]. Include your full name and the email address associated with your account. We will process your refund within 5 to 10 business days. Refunds are returned to your original payment method.
After the 7-day window
After the 7-day guarantee period, subscription charges are non-refundable. You may cancel your subscription at any time to prevent future charges. You will continue to have access to your course content until the end of your current billing period.
2. Subscription Renewals
Monthly subscription renewals are charged automatically on your billing date. Renewal charges are not eligible for refunds. If you do not wish to be charged for a renewal, you must cancel your subscription before your billing date. Cancellation instructions are available in your account settings.
3. Assessment Retake Fees
First attempt
Your first Level 1 assessment attempt is included at no additional cost as part of your active subscription.
Retake fees
If you do not pass the Level 1 assessment and wish to attempt it again, a retake fee of 35 USD / 30 EUR / 1800 INR is charged per attempt.
Retake fee refunds
Retake fees are non-refundable once a retake session has been scheduled and confirmed. If you need to reschedule, please contact us at [email protected] at least 24 hours in advance.
4. Optional 1:1 Private Session
If you purchase a private 1:1 session with a Kalari University instructor at the time of subscribing or separately, the following applies:
If you cancel the session more than 24 hours in advance, you will receive a full refund or credit toward a rescheduled session
If you cancel within 24 hours of the scheduled session or do not attend, no refund is available
Sessions may be rescheduled once at no charge with more than 24 hours notice
5. Technical Issues
If you experience technical issues that prevent you from accessing content you have paid for, please contact us at [email protected] immediately. We will work to resolve the issue as quickly as possible. If we are unable to resolve a technical issue that prevents access to paid content for an extended period, we will consider a partial or full refund on a case-by-case basis.
6. Processing Time
Approved refunds are typically processed within 5 to 10 business days. The time it takes for the refund to appear in your account depends on your bank or payment provider and may take additional time beyond our processing period.
7. Contact Us
For any questions about this Refund Policy or to submit a refund request, please contact us at [email protected]. Include your full name, the email address on your account, and your purchase date.
We aim to respond to all refund requests within 2 business days.
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